This course discusses the impact of artificial intelligence (AI) on enhancing productivity in the workplace. Key takeaways include using AI assistants, like chatbots and virtual personal assistants, to automate repetitive tasks, streamlining workflows, improving communication, and offering personalized experiences. It highlights potential concerns with AI adoption, such as data privacy, over-reliance on technology, and job displacement. To fully benefit from AI, it suggests identifying tasks that AI can automate, carefully selecting the right AI tools, and providing proper training for effective integration. The use of AI is expected to grow, with predictions that by 2025, 95% of customer interactions will be AI-supported.